After Sales Services

For Öz-Mak, every delivery is the beginning of a long-term and reliable cooperation. Our support teams act on the principle of understanding the needs in the best way and meeting them with effective solutions. We strive to provide all kinds of support quickly so that our products can be used at high performance for many years.

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Disassembly and Packaging

Öz-Mak disassembles the machines you have purchased in the most convenient way, thanks to its modular design logic. It completes the necessary lubrication processes for the moving parts. Correct packaging is done according to the method of transportation.

Machine Installation and Staff Training

Our teams carry out the initial installation and testing process to ensure effective and safe working conditions of the machines. After all assembly and checks are completed, the machine is delivered in full working order. With the initial installation, basic training is given to the user team.

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Starter Pack

You will receive a starter spare parts package with your machine purchase. This package includes the basic tools you will need, some parts you may need in the near future, and a basic amount of consumables. Thus, users have the consumables and tools they need to keep in reserve for uninterrupted production from the first day.

Support Lines

You can quickly solve your technical problems by contacting us via phone, e-mail or WhatsApp. Our support lines direct you to the most suitable technical personnel. When you contact us, do not forget to include basic information such as the year, model and serial number of your machine.
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Documentation

We have documents where you can easily access information such as initial installation, safe use, maintenance and repair instructions etc. These documents, supported by various images, diagrams and three-dimensional drawings, have been prepared with the principle that the user can easily understand and solve their problems quickly.

Spare Parts

Özmak Makine supplies the parts you need as soon as possible, thanks to its strong stock volume. We help you define what you need and offer the ideal solution with our affordable offers.

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Remote Connection

For our machines with remote connection support, digital data can be accessed over the internet if needed. This process can be easily accomplished when necessary, with the customer connecting the machine to the internet line and a few simple instructions.

Technical Service

If you think your problem cannot be solved remotely, you can request our technical team to your address. Please contact us for more detailed information.
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*This information may vary depending on the product. Consult your sales representative for exact information.